![]() Below are some of the common reasons that you can end up in this situation. The US Visa appointment booking website usually creates a unique profile based on passport number and when it gets a new profile request for the same passport number, it shows this error. You would get this error because your passport number matches another profile that already exists on the CGI Federal or USTravelDocs website. ![]() Your Personal Details match the profile which already exists… Error USTravelDocs Reason for Error “ Your personal details match the profile which already exists in our database. Please don’t forget to attach the scanned copy of your passport data page to your feedback message/email.’īelow is the screenshot of the above error as it appears on or CGI Federal website. if this email isn’t familiar to you, please contact our helpline through Provide Feedback option in the left menu or by sending the email to our helpline. If you created this profile in the past and forgot your password, please use “Forget your password?” function on the login screen. ‘Your personal details match the profile which already exists in our database. What is the Visa Profile Match error? When do you get it?Īfter you created your profile on CGI Federal website and you are in entering your personal data in the relevant section such as your Passport Number, you may get the error that says like below: Details about why it occurs, and what are the common solutions as suggested by previous users who got the same error. In the below section, we will discuss the reason for getting a US Visa appointment booking error “Your personal details match the profile which already exists in our database”. Option 3: Call Customer Support and ask to Merge Profiles “Your personal details match the profile which already exists in our database” Error
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